Introduction
This policy describes how Croft Roofing Limited aims to repay the trust you have shown by sharing your personal data with us.
We are committed to protecting your privacy. We are a leading roofing company within the UK, registered with https://www.nfrc.co.uk/search-listing (Registered Company Number: GB 2588046). We respect your right to privacy and are committed to providing clear and honest information to explain how we use the information you give us. We understand that legal documents such as privacy policies can be difficult to understand. For that reason, we have provided this short overview of the policy to highlight the main points that you should know about.
Croft Roofing Limited (also referred to as ‘us’), run our website at www.croftroofing.co.uk and provide Roofing Services.
Our address is:
Croft Roofing Limited
Lower Turner Lane Farm,
Crossbank Road,
Addingham,
Ilkley,
West Yorkshire,
LS29 0LG
T: 01943 839 032 | M: 07710 843 181
E: tim@croftroofing.co.uk | W: www.croftroofing.co.uk
What personal information we collect and how we use it?
We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulations (GDPR) (EU) 2016/679).
We collect information about you for the following reasons:
- To process your quote/order, and
- to provide you with the best service possible.
We will not email you unless you have given us your consent.
The type of information we will collect about you when you require a quote or place an order includes:
- Name
- Address
- Phone Number
- Email Address
- IP Address
This information we may collect about you will be necessary in the process of providing you with a quote and/or order and invoice. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with legislation and the law. We will not transfer or sell your information. If you have any questions/comments about privacy, you should email us at tim@croftroofing.co.uk.
Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Use of personal information
We use the information you provide for the following purposes:
- To process your quote/order, and
- to provide you with the best service possible.
When you place an order, we need to know your name, email address, property address. This allows us to process your quote and/or order. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your quote and/or order.
Your Consent
By submitting information to us you agree to the collection and use of this information by us and its Service Provider (if any). If we decide to change our Privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.
Your Email Address
Your e-mail address will be used to communicate with you about your quote and/or order.
Your rights
You can ask us in writing for a copy of all the personal information we hold about you. We must respond to your request within one calendar month. There will be no charge to have a printed copy of the information. You will need to give enough information for our staff to identify you (for example, your full name and address). You will need to provide ID (for example, your passport, full driving license) before any information is released to you. Under GDPR you have the following rights concerning your personal data:
- Right of access;
- Right to rectification;
- Right to erasure (right to be forgotten);
- Right to restriction of processing;
- Right to data portability;
- Right to withdraw consent;
- Right to object to direct marketing, and
- Rights in relation to automated decision making and profiling.
For more information on these rights see ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights.
Physical and Electronic Data Security
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.
Improving Our Service
We will never sell, trade or rent your personal information to others. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.
Cookies
Cookies are alphanumeric identifiers that are transferred to your computer’s (or alternative web browsing device’s) hard drive through your Web browser to enable our systems to recognise your browser. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer. You can find further information about cookies in our Cookie Policy.
Disclosures
We will not pass your information to any third parties. If you have any queries about our Privacy Statement you should contact us by e-mail to tim@croftroofing.co.uk.
Your right to lodge a complaint with a supervisory authority
If you wish to exercise any of your rights concerning your personal data, you should contact tim@croftroofing.co.uk. If you are not satisfied with the response you receive you have the right to lodge a complaint with the supervisory authority. In the United Kingdom this is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Email: casework@ico.org.uk
Changes to this privacy policy
This policy was last updated on 25 May 2018.
Date: 25 May 2018
Change: New Privacy Policy to include GDPR (EU) 2016/679 legislation.